Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts—and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to:
Transform conflict into a positive, productive force
Respond to on-the-job conflicts quickly and effectively
Resolve conflicts positively using proven principled negotiation techniques.
Understand the differences between structural (organizational) and interpersonal conflict
Separate people from issues and focus on interests, not positions
Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict
Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating
Adopt best practices for implementing alternative dispute resolution techniques
Develop strategies for dealing with conflict resolution in electronic communication
Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through flexstudy.com.
