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Title details for Good Services by Lou Downe - Available

Good Services

How to Design Services that Work

by Lou Downe
ebook
1 of 1 copy available
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1 of 1 copy available
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

  • Creators

  • Publisher

  • Release date

    May 15, 2020

  • Formats

    • OverDrive Read

      • ISBN: 9789063695989

    • EPUB ebook

      • ISBN: 9789063695989
      • File size: 2912 KB

  • Languages

    • English

Formats

  • OverDrive Read
  • EPUB ebook

subjects

Languages

  • English

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